CORE VALUES
The following are the principles and ideals that bind the teams together. These were developed to frame an ethical context and to be the foundation of our decision-making. All Team Members must work from these Core Values so all decisions mirror one another. Furthermore, these values are critically important to our success because when everyone shares the same values, the team will succeed.
ENCORE
Seeking opportunities to perform above and beyond guest expectations
- I look for opportunities to go the extra mile in expected and unexpected ways
- I am empowered to create ENCORE MOMENTS.
CARE
Providing individualized support and concern for our guests.
- I handle each guest’s concerns as if they were my own
- I proactively seek to serve all guests by offering immediate assistance
- I project positive body language, tone & smile
EFFECIENCY
Effectively utilizing resources to streamline operations.
- I ask for help and proactively help other Crew Members when needed
- I am knowledgeable of the features of the workplace and event-specific information
- I use my time and resources wisely
SAFETY
Creating an environment which maximizes the well-being of our guests.
- I practice safety procedures while performing my job responsibilities
- I am observant of potential safety concerns and am committed to taking action